Category Archives: Running the Biz

#277: How to Respond to an Angry Client

Brandon Welch is a marketing consultant who works with local businesses. Recently, he explained how these businesses should respond to negative online reviews. As I read his advice, I realized his approach is very similar to …
Read more

How to Say “No” More Easily

If there’s one challenge most of us share, it’s saying no. Saying no to a client’s request for a fast turnaround. Saying no to a project fee that’s way too low. Saying no to a project we’re not …
Read more

Delegating to Yourself

I delegate way too many tasks and projects. That might sound odd. After all, isn’t delegating a good thing? Yes, it is. But it also depends on what you’re delegating . . . and to whom. The problem …
Read more

#272: The Upside of Saying No

Author and habit expert James Clear recently reminded me of a very powerful truth: “When you say no, you are only saying no to one option. When you say yes, you are saying no to every …
Read more

If You Could Go Back…

People sometimes ask me: “If you could go back in time, what would you change about your life or business?” It’s the classic “time travel” question. And I understand why people ask. They want me to talk …
Read more

Hacking Your First Draft

Not many writers enjoy writing the first draft of any assignment. It can be very difficult to get started. So we tend to procrastinate. But procrastination leads to anxiety. And that just makes everything worse. For a number …
Read more